Customer Testimonials
Extremely easy to book an appointment over the phone! Garrett is very kind and was able to get me a great appointment time and let me know what I should expect when I show up for my appointment. Have been a loyal customer for years, keep it up!
Pleased with the service
Great service. Professional friendly environment.
Aryn did an amazing job taking care of my car!
Annabelle was professional and answered all my questions thank you for the great service!
The knowledge and certainty of in house service on a new vehicle is well worth the slightly higher cost compared to a jiffy lube or roadside mechanic.
The service department at Westside Toyota is great and I do not say that often. From the moment you pull into clean temperature controlled service reception you are greeted by someone immediately and always pleasant. Then your service advisor, mine was Annabelle on this visit, who greets you at your vehicle, tablet in hand with all of your specifics about the reason you are there that day and always willing to answer any questions. Annabelle even reconfigured my dash the way I wanted it and did so very politely, professionally not to mention efficiently. Upon which I was given a ... Read More Google - Nov 5, 2026
Very quick and he was polite
Annabelle communicated very helpfully throughout my service experience and ensured my car received the necessary maintenance. Thanks!
My experience was great. Everyone was friendly and very helpful and took care of my problems fast. Aryn was great as well as the male in the parts department who also was awesome.
Was told this could take as much as 2 to 2 1/2 hours... it took 3. When I called to check on my vehicle, they said, come on in, they just needed to finish the paperwork, and they would do that. While I was driving in. And they did not my drive in took twenty five minutes to get there and my paperwork was still not done. All total, this was closer to a four hour. Weight and not a two hour wait. This was not for any service on my vehicle. Just due to a recall.
I had a great experience with Westside Toyota, and Annabelle was a big reason why. She was incredibly friendly, professional, and attentive throughout the entire process. She made everything easy and was genuinely a pleasure to work with. Customer service like hers doesn’t go unnoticed, and I really appreciate the time and care she put into making my experience a positive one. Thank you, Annabelle!
Quick and efficient. Communicated well. Washed my car!
I was greatful that my services were covered under warranty an this I must thank Kendric for.
Thank you Aaron and all the good folks at Toyota for the great service on my car’s sixth month inspection.
Service was excellent not a long wait. Annabelle was extremely professional
Kind, quick and I walked away with a car that was updated. Thank you for making this easy!
Always have a good experience at Westside Toyota.
Aaron was very nice to work with.
Got a tire change after it was flat and it was done quick and efficiently
Excellent service very professional. Keep me posted during the visit and multiple things done to the car but they keep me informed the whole time. Selena Was excellent as a service advisor.
Professional service department with efficient service! Keep you updated while waiting in a comfortable area.
I brought my truck in for a recall. The experience was quick and easy. I appreciate the professionalism.
Annabelle at the service center was excellent. She took care of the car and made sure I knew exactly what was done. Work was done well and cleanly by the techs as well
Good waiting area while maintenance was done. Courteous advisor.
Great to work with Chandler. He was super helpful in all aspects of the buying experience.
They were curtious and very helpful. They took the time to explain and help me set up my profile for my new car
Solved an electrical problem at a fair price. Didn't nickel and dime.
Adrianna was a great help. Easy to reach, understood the issue, was able to expedite the work completion. Excellent follow up too!
The dealership gave me a loaner. My car was done by 4pm. Oil change and recall was completed as requested.
I drove in without an appmnt because I had trouble starting my car. They checked everything and did a few repairs and rotated my tires....which I had been intending to make an appmnt for but had not done. I was all set and on my way in an hour or so. Thanks for the great experience!!
The experience was positive. I scheduled in the service in advance and was taken promptly on arrival. The service was completed quickly. Aryn was the service specialist that assisted me. She very professional and personable.
Received a recall notice in the mail. Was able to schedule an appointment easily within a reasonable amount of time. Work was completed the same day, and I was blessed with a free car wash.
(Translated by Google) Excellent service (Original) Excelente servicio
Very pricey, but they did a great job with my car and were very kind!
Efficient and fast
Friendly, professional and reliable.
Great
Very disappointed with my experience at Westside Toyota in North Olmsted.
On September 29, 2026, I dropped off my truck to have a brake sensor issue inspected as it approached the 36,000-mile warranty limit. I specifically explained that I wanted the issue evaluated before the warranty expired to avoid out-of-pocket expenses. No one informed me of a diagnostic fee or any other potential charge when I checked in the truck.
I left the truck overnight. The following morning, I received a video message from the service technician stating that the issue could not be duplicated. I was told that the concern would ... Read More Google - Oct 5, 2026
Extremely disappointing
My new 2026 Camry SE is the second car and the first new car that I have bought from Ron Swetland and Westside Toyota. Both times were very straightforward and smooth transactions. My wife and I have bought six cars from this Toyota dealership location over the last 25 years, and have always been satisfied.
I needed another car quite suddenly and urgently. Ron Swetland worked diligently to search the certified pre-owned and new inventory for a car that I liked and was ready to be delivered quickly. Ron explained things thoroughly and answered all my questions. He made the purchase and ... Read More DealerRater - Sep 22, 2026
Selena was great, I wasn't pleased with the price that I had to pay for no work.
I would like to give the complete experience with Sunnyside toyota and Aplus rating. I was able to get into a new corolla hybrid within 2 days. Ron Swetland went above and beyond to find my vehicle. Charlie ( don'l know his last name) worked very hard to get me a reasonable monthly payment. I would absolutely recommend them to anyone.
Nik K did a great job getting us the car we wanted. He was great with his communication and was there for us whenever we asked a question. I would recommend Westside Toyota as well as Nik K to anyone who is looking for a Toyota car.
The Toyota team, especially our salesman John , was friendly, responsive and went above and beyond to make our buying experience efficient and very satisfying..
Aryn, was professional, I would give her 5 stars, she kept me informed about everything that was happening with my car and the service department did every good work. I was really surprised to learn that a Toyota hybrid doesn't come with a donut. The reason I was at the service department was because a repair on the original tire didn't hold. I needed a new tire. I was told the service department wanted to put the donut while the tire was ordered. That's when I was informed that hybrids didn't come with donuts. I find that ... Read More DealerRater - Aug 14, 2026
Kenric was very good. A service was horrible. Felt bad telling this to Kenric, he was so good through the whole experience.
Excellent service in all aspects. Service rep was very good: personable, friendly and professional . Especially like the waiting area and the amenities. Been having my cars serviced Here for over 30 years. Always treated well.
Nothing outstanding about the service. I take our family vehicle here because it’s convenient to our home. My complaint every visit is that they charge a 3% fee to use a credit card. I prefer to not use my debit card to reduce risk but I have to here. A company this large should not be passing this charge onto their customers. This is not a standard practice with the other dealerships I deal with for our other cars.
Another great experience with Westside Toyota. Selena took care of business right from the start by addressing my concerns about the alignment on my 21 Venza. Not only did the mechanics service my Venza in a timely manner, they actually saved me money on the alignment and on the service coupon redeemed through my Westside Toyota email. Big thanks to Selena and Westside Toyota!
Just bought a Camary GLC and had very good experience from Westside Toyota. In particular my sales person, Courtney Becka, did an excellent job, obviously for the dealeship, but I felt also for me. The end result was a purchase, at a price, which I felt was fair for both parties,me and Westside. In addition Courtney matched my phone and, more importantly, explaining the various systems of my new Camary GLC. I quickly found out that Toyota does things quite differently from my trade in, a Honda Accord.
Finally, having had the car now for 5 days or so, I'... Read More DealerRater - Jul 25, 2026
They marked my Toyota care visits incorrectly and I was told there was no way to fix it. So I got ripped off of one Toyota care appointment despite no wrong doing from my self.
My salesman, Kyle Mellen, at Westside Toyota was absolutely amazing! I was going through a difficult situation trying to find a car, and from the very beginning, he listened, understood my needs, and made the entire process as smooth and stress-free as possible.
Kyle was professional, kind, knowledgeable, communicative, and genuinely cared about helping me find the right vehicle. He consistently went above and beyond to answer all of my questions, keep me informed, and make sure my needs were met every step of the way.
I am incredibly grateful to have worked with him and truly appreciate everything he ... Read More DealerRater - Jun 27, 2026
Excellent service, from the beginning to the end, keep you informed of every detail, the technician and the from desk the best, won't trade it for any other dealership 100% the Best
They did not even check and deal with the cat problem at all!
Everyone is helpful, professional and courteous. I would not hesitate to recommend them to anyone.
I had an appointment for 9:30am, was asked if I was in a rush and said no I wasn’t since I was dropping it off. I didn’t expect my car to take 7 hours for an oil change and tire rotation and for them to let me know my car was ready 10 minutes before closing. And saying I could just pay by phone if I couldn’t make it in time.
I think they forgot about my car because I got an email saying the appointment was cancelled after I dropped it off. Figured it was them adjusting it ... Read More Google - Jun 17, 2026
Samantha provide exceptional service from my initial check-in till the time the car was completed. Great attitude and smile during our interaction.
They told me after they inspected my car that I needed all kinds of stuff that was required. And then when I paid the bill, they told me all my hundred thousand mile tuneups were good. And I only have 85,000 miles on my car, I did not need any of that work yet. I am so upset that you charge me for work that I did not need yet and I might not go to you ever again.
They charge me for alignment that had to be reset back to original spec.. they should credit me for the failed repair
The service was great! Done in small amount of time with no hiccups. Great way to start the day.
Very good service, but if they have a compatible loaners available, I will rate them five stars straight
Do not use this dealer. They sell bad cars with malfunctioning components then refuse to fix it. Chandler says they stand by their customers and cars then does nothing. Bob lacks any care for customers as a sales manager. He is a snake of a salesman and will say anything to sell a car.
Service was fine. Carfax reporting was inaccurate. Unfortunately that is the only reason I take my vehicle to the dealership so my visit was basically wasted. I had an alignment performed, tires rotated, and oil changed. The only services reported were an alignment check and inspection
After purchasing my new car, I had an accident and ended up in the hospital. Westside Toyota did everything they possibly could with respect and consideration of my situation to make sure that I received my car conveniently. All their help add effort to make the transition as easiest possible was very much appreciated.
So my first experience with this dealership was great . I guess that's how they get you.
Took in my truck for mutiple issue I was having. I had air rushing in sound while driving on the highway coming from the windshield area or vents. I myself noticed weather stripping on the exterior windshield coming off and thought maybe the 2 were connected. They told me I was charged for 3 diagnostics in total . Said they could not figure out the sound and I said what about the weather stripping and the tech had no notes, meaning they didnt really look as ... Read More Google - Apr 29, 2026
I just bought a car from Sarah Buchanan, and she was very helpful and pleasant to work with. Dave Svoboda was also helpful with explaining some things. I hope when I return for regular service, they are as helpful and easy to work with. I pretty much do not like surveys, as everyone is constantly doing them and they are becoming time consuming and annoying.
My coupon was for $ 79.95 + tax $ 87.00.I was charged $ 99.37.what if I only came with the coupon price ?.please let me know in advance the next time.
This is a horrible dealership to deal with when it comes to service. I would never recommend this dealership to anyone and when my lease is up in three months, I plan on purchasing a truck somewhere else. Steve, the service manager was horrible to deal with he is very arrogant And not very very friendly to customers. When you talk to him on the phone, he can’t keep his story straight. It keeps changing, depending on the day and time. They had my truck for over a month and they forgot to do the oil change that I ... Read More DealerRater - Apr 4, 2026
If you schedule a service appointment they’ll ask you if you’re staying with your car. I would assume this means you’ll be waiting 3 hours at most since they know you’re waiting. I got there at 9am and was told my car would be ready by 3pm.
Good quality but expect slow service and high prices
Very professional and service was good. They explain up front how long the service will take. I love how they wash my car after each time.
Broderick did great with the customer service aspect. Took down all my concerns and things that needed taken care of. However none of the things that were brought up were addressed except the one that they claimed the issue was my fault. First poor experience here, every other time was great.
When I purchased my car,I was told to bring it in at 10k for its oil change. I made the appt at this place even though I had doubts because of my previous experience with their dealership( see review), I went to them because of convenience. I waited an hour and at check out I was told that they did not do the oil change because it's at 15k.
I said okay and left. Thinking it was my fault that I took it in to early.
I'm at Brunswick Toyota and was informed that they should have ... Read More Google - Mar 16, 2026
Samantha was very professional and explained everything in detail. She gave me an estimated length of time and it was accurate
Kenric was great, he got me and my Tacoma in quickly for an oil change.
Edit from 5 to 2 stars. I let Kenric know I was missing a bolt on l the oil shield at the time and I would pay to have it replaced. When I picked the truck up, he said they got the shield "fixed up free of charge" and I was delighted. Today, July 8th 2026, I go to do an oil change and find the shield being held on by zipties, I now have 2 missing shield bolt and the receiving holes are corroded with rust. ... Read More Google - Mar 3, 2026
Did not fix the issue, created more problems and sent me on my way. I was told to set up another service call and a technician would not talk to me about all of the service messages that were now going off on my dash. Crazy!!!!
Solved my problem. Advisor was very helpful. I’m not a fan of the 3% charge for credit card use.
I went to get a oil change and transmission drain and fill. Not a flush. They stripped the threads on the transmission drain pan and told me it needed to be replaced and it would be about $1100. I said you broke it you can fix it. They said no. So I called Toyota directly, opened a claim and they sent me an email that the dealership would be contacting me. What a surprise. They called me and said that they just re tapped the drain pan and replaced the drain plug and the truck is ready to be picked up. ... Read More DealerRater - Feb 27, 2026
Arrived at Westside Toyota to check out possible tire leak. Was met by Adrianna who was very thorough in assessing problem and took the time to correctly report my concerns. KJ Allgood followed up and tire repair was completed including some additional maintenance. Was very satisfied by the service, efficiency and friendliness of service reps.
I was charged the wrong amount, the service reminder was not reset on the vehicle and I wasn’t told that there was a credit card up charge. When I called back and tried to take care of the overcharge by phone I was told to either come back in, or they would give me a credit for next time. I had to make 4 phone calls. I finally decided to drive back and take care of the problem in person.
I dropped it off with 2 issues, I picked it up with 2 issues. Enough said.
Aaron and Aryn were both fine today. On a previous visit Aaron stepped up and helped improve customer service by giving me a card for a free oil change as my service took a lot longer than it should have. I didn’t think I would have to use it for this service however Aryn told me since my car exceeded 25,000 miles I was past the mileage for a free oil change. That’s funny because Westside Toyota won’t change your oil under their 2 year free service promise when you buy a new car from them. They only change ... Read More Google - Feb 17, 2026